FAQ (Frequently Asked Questions)
Shipping & Delivery
✅ Where do you ship?
We currently ship within the UK only. International shipping is not available at this time.
✅ How long does shipping take?
- Standard UK Shipping: 3-5 business days
- Express UK Shipping: 1-2 business days (available at checkout)
- All orders are subject to our 3 to 5 working day lead time before being shipped.
✅ How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email.
Returns & Exchanges
✅ What’s your return policy?
We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition.
✅ How do I start a return?
Simply email us at info@createclo.com with your order number, and we’ll guide you through the process.
✅ Do you cover return shipping costs?
We do not cover return shipping unless the item is faulty or incorrect.
✅ Can I exchange my item?
We currently do not offer direct exchanges. If you need a different size or colour, simply return your item for a refund and place a new order.
Shipping & Returns Details
Fast UK Shipping
We ship exclusively within the UK, with standard and express delivery options available.
14-Day Hassle-Free Returns
Not the right fit? No problem. We offer 14-day returns for all unworn items in original condition.
Sustainable Packaging
All orders are shipped in eco-friendly, recyclable packaging to reduce waste.
For more details, visit our Shipping & Returns page.
Care Instructions
To keep your Create. pieces looking their best, follow these care guidelines:
✔️ Machine wash cold with like colours.
❌ Do not bleach.
❌ Do not tumble dry.
❌ Do not dry clean.
✔️ Line dry in shade.
Following these steps will maintain fabric quality, fit, and embroidery durability for the long haul.
Our Story – About Create.
At Create., we believe in simplicity, quality, and timeless style. Our mission is to craft premium heavyweight essentials that blend comfort, durability, and a minimalist aesthetic.
Our garments are sourced from AS Colour & AWDis, two brands known for high-quality, ethically-made apparel, and embroidered in the UK by Inkthreadable, ensuring a premium finish with long-lasting detail.
Inspired by modern streetwear and effortless basics, Create. is for those who value craftsmanship, sustainability, and a perfect fit—every time.
Join the movement. Create your style.